Company Policies

Shipping Policy
Refunds and Exchanges Policy
Payment Policy
Privacy Policy

***Shipping Policy***

A handling fee of $5.99 will be applied to every order to cover ice packs and insulation material. Your understanding in greatly appreciated. 

Turnaround

***Please allow up to 7 days for you order to be processed.***

Your order will likely be sent in the begining of the week in order to maximize freshness.

Carriers

We use the following carriers to deliver our orders:
    USPS
    UPS

Shipping

Due to the nature of our products and to guarantee quality and freshness, our products must be shipped using a 2 or less day service or priority flat rate. 

We will also freeze products to ensure temperature control, if needed.

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

We do not ship to PO Boxes.

Shipping is only available in the contigous United States.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. 

Go to top

Refunds and Exchanges Policy

Shipments are guaranteed to arrive in satisfactory conditon, provided we are given accurate and complete adress information.

We will refund your purchase if we are unable to fill your order.

We are not responsible for product not being received after the initial attempt for delivery is made.

Go to top

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
 

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
    Billing Address
    Shipping Address
    Email Address
    Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Go to top